• Prepared & facilitated large and small group learning sessions both virtually and in-person to support clients with the product

• Created synchronous and asynchronous training and resources to support learning needs for each client using feedback surveys

• Led 1:1 coaching sessions to support clients by developing customized goals, analyzing data, streamlining workflows and solutions

• Designed digital course materials for 30 participates including slide decks, guides, trainer materials and worksheets using Canva and Microsoft Powerpoint

• Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals

• Consulted with subject matter experts (SMEs) to gather core competencies and determine key performance indicators (KPIs)

• Developed and implemented a training strategy with corresponding curriculum to achieve organization’s goals

• Interviewed and onboarded staff, completing regular performance evaluations and developing corrective action plans as needed

• Produced and delivered weekly Train the Trainer materials for career development and task management

• Led weekly cross-functional team meetings of 5-8 to address needs assessments data, streamline systems, and create goals

• Communicated with team members using one on one meetings to determine user needs and optimize systems

• Maintained learning management system (LMS) by providing training after analyzing user data to ensure optimal use

• Wrote scripts and storyboards for over 30+ pieces of digital curriculum to improve engagement and accessibility in e-learning

• Designed 200+ original curriculum resources from ideation to execution using Microsoft Powerpoint and Canva

• Developed strategic curriculum designed using ADDIE and implemented with maximum efficacy

• Onboarded 75 clients in learning management system (LMS) and conducted daily customer service calls to increase engagement and productivity